Tenet’s advice network signs up to Money Alive’s DB video service

Sophie King reports...

Tenet Group’s advice firm Aspire has introduced Money Alive’s educational video service for all clients to enhance its defined benefit (DB) review service.

Money Alive offers educational videos for consumers, which can be used as an alternative triage service to the traditional face-to-face service offered by advisers during the DB transfer process.

The firm recently conducted research with advised clients that revealed 98.8% of the 240 respondents valued their adviser giving them access to the service, and almost the same amount (97.6%) agreed they were better informed ahead of the advice meeting. In March this year, Money Alive’s video viewing figures had hit 30,000, while the firm claimed “hundreds” of advisers were using its portal.

Tenet Group operations director Helen Ball said: “Forgoing the guaranteed benefits offered by a final salary pension is one of the biggest financial decisions clients are ever likely to make and should only be taken from a position of knowledge. Money Alive’s education videos are a valuable addition to our advisers’ DB toolkit.”

Money Alive co-founder John Glover (pictured) added: “Aspire has recognised how Money Alive’s video engagement platform can add value to its process, by providing engaging and impartial client education, saving time and helping to reduce risk by being able to evidence clients’ engagement, knowledge and understanding in this critical advice area. It’s great to have Aspire on board.”