Origo launches transfer tracking service for advisers

Origo has launched a transfer tracking service, which will make it easier for advisers to track the progress of pension, ISA and GIA transfers, writes Tom Ellis

Origo has launched a transfer tracking service, which will make it easier for advisers to track the progress of pension, ISA and GIA transfers.

The service, which is available on the Origo Integration hub, allows advisers to see the exact progress of clients’ transfers online. It provides real-time data directly to a platform or provider’s adviser portal.

Origo also said the service delivers benefits for providers and platforms by “significantly” reducing the volume of calls chasing transfers, reducing the cost for handling adviser and client queries, and improving customer service.

The fintech company also said the service will help providers integrate more easily with adviser platforms and provide accurate and timely transfer management information.

“One of the challenges advisory firms face in getting their job done is not knowing where a transfer might be in the process from one provider or platform to another,” said Origo managing director Anthony Rafferty.

“Often that means getting on the phone to try to find out.

“In the meantime advisers have to manage their client expectations. Our new service enables providers and platforms to deliver the data in real-time online, doing away with the need for phone calls to keep advisers up-to-date on transfer progress.”

He added: “Not only will advisory firms see a reduction in the amount of time their advisers, paraplanners and administrators spend chasing progress reports but they will be able to better manage their workloads as well as provide more accurate reports to clients, thereby helping to manage their expectations.”